Returns & Exchanges
If you would like to arrange a refund, simply contact us via email: firstname.lastname@example.org within 14 days of receiving your order. Mention your order number and reason for return.
Returns are accepted providing the lingerie is:
- Unworn - trying on is fine of course, by visibly unworn we mean no staining or make up on lingerie etc.
- In good condition
- Acceptable reason for return - wrong size or genuine fault in product
When trying on your lingerie for the first time always take extra care to avoid damage some laces and fine mesh we use are particularly delicate. Our knickers all have a hygiene gusset sticker, if this is removed returns won't be accepted. Unfortunately we do not cover the cost of a return or exchange.
I bought the wrong size, can I exchange it?
Of course, contact us via email: email@example.com
Once we receive your returned lingerie provided it meets the above criteria for returns, we'll exchange it for your perfect size!